All systems are operational

About This Site

Widespread services issues will be provided via this page. If you are experiecing a service outage that is not shown below. Please email help@bothbrains.com or call 09 222 0700

Past Incidents

9th August 2025

No incidents reported

8th August 2025

Connectivity Fibre Outage

Chorus are currently investigating an issue impacting Business services (UFB and DSL)

No ETA at this time

Locations: Northpower Whangarei UFB, Chorus Auckland UFB, Chorus Hamilton UFB, UFF Hamilton UFB, UFF Tauranga UFB, Unison Napier UFB, UFF Wanganui UFB, Chorus Palmerston North UFB, Chorus Wellington UFB, Chorus Christchurch UFB, Enable Christchurch UFB, Chorus Dunedin UFB, Chorus Auckland DSL, Chorus Wellington DSL, Chorus Christchurch DSL

  • All services restored - please contact Both Brains on 09 222 0700 if you are still experiencing issues

  • Update from Chorus: Services confirmed restored around 09:33 AM, subscriber counts have normalized. Engineers are actively monitoring.

    Services should be restoring now and we are investigating any sites not back up yet

  • Update from Chorus: We are seeing residential services are also impacted. Engineers are working on the restoration, however no current ETA.

  • 7th August 2025

    No incidents reported

    6th August 2025

    No incidents reported

    5th August 2025

    No incidents reported

    4th August 2025

    No incidents reported

    3rd August 2025

    No incidents reported