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About This Site

Widespread services issues will be provided via this page. If you are experiecing a service outage that is not shown below. Please email help@bothbrains.com or call 09 222 0700

Stickied Incidents

12th June 2026

Microsoft 365 Potential problem impacting Microsoft 365 Copilot chat

Microsoft is investigating a potential issue impacting Microsoft 365 Copilot Chat. We'll provide an update within 60 minutes.

  • Incident has been resolved. Web and desktop application access is now available.

  • Microsoft have identified an issue with a recent deployment for Microsoft Copilot. They are reverting to a previous build to remediate impact as soon as possible. We expect this to be completed in the next 30 minutes.

  • At this stage, the outage appears to only be affecting https://m365.cloud.microsoft/chat/ and the M365 Copilot desktop application.

    Copilot is still available in Microsoft Teams as a workaround.

    • Past Incidents

    9th August 2025

    No incidents reported

    8th August 2025

    Connectivity Fibre Outage

    Chorus are currently investigating an issue impacting Business services (UFB and DSL)

    No ETA at this time

    Locations: Northpower Whangarei UFB, Chorus Auckland UFB, Chorus Hamilton UFB, UFF Hamilton UFB, UFF Tauranga UFB, Unison Napier UFB, UFF Wanganui UFB, Chorus Palmerston North UFB, Chorus Wellington UFB, Chorus Christchurch UFB, Enable Christchurch UFB, Chorus Dunedin UFB, Chorus Auckland DSL, Chorus Wellington DSL, Chorus Christchurch DSL

  • All services restored - please contact Both Brains on 09 222 0700 if you are still experiencing issues

  • Update from Chorus: Services confirmed restored around 09:33 AM, subscriber counts have normalized. Engineers are actively monitoring.

    Services should be restoring now and we are investigating any sites not back up yet

  • Update from Chorus: We are seeing residential services are also impacted. Engineers are working on the restoration, however no current ETA.

    • 7th August 2025

    No incidents reported

    6th August 2025

    No incidents reported

    5th August 2025

    No incidents reported

    4th August 2025

    No incidents reported

    3rd August 2025

    No incidents reported